Orders
See, fulfil and track every order
Overview
Every order, with its payment and fulfilment status.
The Orders page lists orders newest first, with a count of total, pending and paid orders at the top. Filter by All, Pending, Paid, Fulfilled or Cancelled, and open an order to see its items, totals and customer.
On donation sites this page is called Donations and lists each donation.
Payment and fulfilment
Two separate statuses describe each order.
Fields
| Field | Description | Status |
|---|---|---|
| Payment: Pending | The order is placed and payment has not been confirmed. | |
| Payment: Paid | Payment is confirmed. Orders paid by STK push are marked paid automatically. | |
| Payment: Partially paid | Part of the total has been received. | |
| Payment: Refunded or Voided | The money was returned, or the order was cancelled before payment. | |
| Fulfilment: Unfulfilled | Not yet sent or handed over. | |
| Fulfilment: Partially fulfilled | Some items are done. | |
| Fulfilment: Fulfilled | The customer has everything. |
The order is placed and payment has not been confirmed.
Payment is confirmed. Orders paid by STK push are marked paid automatically.
Part of the total has been received.
The money was returned, or the order was cancelled before payment.
Not yet sent or handed over.
Some items are done.
The customer has everything.
Orders paid by manual M-PESA
You confirm these by hand.
Steps
- 1
Open the order and read the M-PESA code the customer entered.
- 2
Check the code against your M-PESA statement.
- 3
Set the payment status to Paid, then fulfil the order.
Only mark an order paid after you have seen the money. A code on its own is not proof of payment.
Plan limits
Monthly order caps.
Free sites can take 50 orders a month and Hobby sites 500. Pro has no monthly cap.